Cozumel, Mexico Charters

Diving Policies

Albatros Charters appreciates your business. We're here because we commit to you, and provide you with a premium diving and/or snorkeling experience. To continue to provide you with the quality of service that you've come to expect we ask you to understand and respect our policies, as well as those of the National Coral Reef Park of Cozumel.

bullet A $50 US deposit per person, per day is required for individuals and can be confirmed with a Visa, M/C, AmEx, Discover or payable through PayPal. (We can send you a Paypal invoice.)

bulletThe remaining balance (diving less deposit) is due in full in cash or traveler's checks at the beginning of your diving.

bullet If private charter or group rate, a $100 US deposit can be used for the group instead of a per person deposit. It can be confirmed with a Visa, M/C, AmEx, Discover or payable through PayPal. (We can send you a Paypal invoice.)

bulletWe do not retain credit card information.

bulletWe can now accept final payments with credit cards, but need to know at the time of booking.

bulletCredit card balances due CAN ONLY be paid via credit card at time of trip with Visa or MC.

bulletBalances due paid with credit card are processed in pesos at the exchange rate.

bulletDifferent rates apply for Private charters.

bulletPayments for diving dates due on first day of diving.

bullet Cancellations due to bad weather with an inability to reschedule, a full refund is made. Please keep in mind, the Captain of the Port determines port closings, not us.

bullet Cancellations made less than 2 weeks of dive date or "no shows", deposit is non-refundable.

bullet Cancellations made less than 24 hours of dive, full payment required (non-refundable)

bullet Cancellations made more than 24 hours but less than 48 hours of dive, 50% payment required (non-refundable)

bullet "No shows" are not entitled to a refund. Please remember that we could have taken others out.

bullet Refund of deposits will incur a $25 charge to cover administrative costs.

bullet Once you depart there will be no partial refunds for returned trips due to sea sickness, inability to equalize or diving one tank versus the planned two or three.

bullet Cancellations must be made by 5pm for the following day's dive. If we can fill your spot in remaining time, your money will be refunded.

bullet Cancellations must be made by 2pm for the night dive. If we can fill your spot in remaining time, your money will be refunded.

Trip information is provided with your deposit for your convenience.

Rules of the National Coral Reef Park of Cozumel

Your guide is authorized to enforce the following rules and may, if necessary, suspend, restrict or terminate your activities if you disobey any of these rules. Following these guidelines ensures the life and conservation of our reefs. We appreciate your respect on these guidelines which will help ensure a healthier and quicker recovery of our reef system since Hurricane Wilma.

Please adhere to the following:

DO NOT: Touch, collect, chase or withdraw any sea organism, even if dead.

DO NOT: Feed the fish.

DO NOT: Withdraw organisms, even if temporarily.

DO NOT: Use gloves, knives, harpoons or explosives.

DO NOT: Touch, stand, step or hold on to the reef. (Be extremely careful while taking photos.)

DO NOT: Use suntan lotions that are not biodegradable.

If snorkeling, wear a vest.


For information and reservations contact Albatros Charters.

Toll Free Number (US and Canada)
888.333.4643
Cozumel Number
872.7904

Or

: Albatros Charters


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