Diving FAQ

We also offer, at no extra charge, drop-off and pick-up service of your gear at Cozumel Scuba Repair. They charge you $120 for yearly storage, which includes a full cleaning of your regulator once per year! When you consider airline baggage fees plus yearly regulator service, financially this is a savings. For more information…

If you have neoprene we suggest you bring it. You can always choose to not use it if it is not needed. Rather have it and not need it than need it and not have it.

We have available for rent 3mm neoprene, however, should you desire to not bring your own or do not own neoprene. In the event you get cold easily we recommend you double up with 2-3mm neoprene for a total of 6mm.

If your cruise ship docks at Puerto Maya or SSA Mexico, we can pick you at The Dive Shop pier, They will charge you $10 per person to access their pier.

If you arrive into Punta Langosta, we can pick you up at the Aqua Safari pier. They will charge you $2 to use access their pier.

If you are unsure which pier you will arrive, you can view this website to double check.

If you are staying waterfront or near waterfront we can likely pick you up at the nearest pier. We provide pier pick-up services to over 22 piers on Cozumel. You can check here to see if your pier is available, or contact us if you are unsure of which pier is near your lodging.

For the early birds, you can make the 7am ferry and arrive in time to depart on our morning 8am departure.

Additionally, some locations become unreachable during certain weather conditions. Salty Endeavors and it’s Captains may limit locations on any given day in the interest of personal comfort and / or safety.

Another option is to charter your own boat so you and your family / friends can decide which dive site you visit.

However, in all circumstances the Captain of the boat will have final call. It is our goal to put you on the dive site of your choice provided we can do so safely!

Please note we still expect you to stay out of decompression diving, maintain visual contact with a Salty Endeavors staff member at all times, and to follow the more conservative computer between your dive buddy and you.

If it is your goal or preference to repeatedly do deep dives or to go beyond the recreational depth limits, we encourage you to secure a private charter boat with us for the day(s) you intend to do your deep diving.

If prior arrangements are made the surface interval can be spent snorkeling, floating / swimming out at in the deep sea, motor to a private sandbar or beach, or if we are lucky swimming with a passing dolphin pod.

On board the boat we will provide you with detailed dive site descriptions prior to the dive, chilled water and local Jamaica tea (pronounced: high-make-ah), fresh fruit and snacks, and warm dry towels. If you require any additional personal assistance please let us know and we will make every effort possible to assist.

Cancellations by us – Weather has a tendency to cancel 10-15 days of diving per year, on average, in Cozumel – locally affectionately referred to as the “Norte” as it always involves winds from the north. The “Port Captain” of Cozumel, not Salty Endeavors, ultimately makes the final call on whether it is safe for our boats to leave harbor. All dive operators of Cozumel are subject to his decisions. Unfortunately, we have zero control over these announcements (or the weather) and sometimes the announcement of port closure may occur merely minutes prior to our departure time or even while we are already onboard and heading to our first divesite. We will always try our best to notify you of weather related issues, but as we all know weather is often unpredictable and as such this is why it is important that Salty Endeavors has a means to contact you while you are in Cozumel. Furthermore, although we maintenance our boats and engines with great care and detail, the marine environment is exceptionally harsh and as such despite our efforts mechanical failures do occasionally happen without notice. In the unfortunate event that a dive boat must be cancelled on our part, for any reason, our first recourse will be to work towards rescheduling the trip. In the event that both parties cannot agree upon a rescheduled time, a full refund will be issued. For more information please view this link.

Cancellations by you – Cancellations must be made more than 24 hours prior to your scheduled departure. Any cancellation made more than 24 hours prior to your trip will be issued a full refund, less administrative fees of $20 to help cover credit card processing fees and currency conversion fees (if applicable). Any cancellations made less than 24 hours prior to your scheduled trip will be issued no refund. Any changes in your itinerary (e.g. you do one tank/dive instead of two or quit class midway through) will also incur no refund. Any no-shows on the day of your excursion will be invoiced in full. All deposits paid for classes are non-refundable.

Late Arrival / Missed Boats – Salty Endeavors will try it’s best to wait for your late arrival but due to scheduling constraints the maximum amount of time we can wait is 10 minutes after our scheduled departure time. For example, if we agree upon an 8:00am departure and it is 8:11am we will be forced to leave without you. If you miss the boat for any reason Salty Endeavors accepts this as a no-show on your behalf and you will be invoiced in full. Exceptions can be made to how long we wait for you depending on that day’s schedule so please contact us immediately once you realize you are running late and we will do our best to accommodate you.

As a gringo doing business in Mexico I consider it very important to follow all rules and regulations of Mexico law. Unfortunately, this does include charging the Mexico IVA of 16% on all invoices / items purchased.